Veterinary Hospital Manager

Job Summary
Hillchester Animal Hospital in Hillside, IL seeks a Full Time Hospital Manager/Technician. The Hospital Manager/Technician is a leader and an integral member of the veterinary clinic management team. The Hospital Manager partners with the veterinarian and staff to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment.

Approximately 50% of your time will be dedicated to management, while 50% will be dedicated to working on the floor as an technician. This is a small hospital with one DVM and approximately 3 additional staff members.

Job Duties and Responsibilities
Leadership and Planning

• Acts as a champion for change and identifies, documents, shares, and promotes best practices
• Participates in and executes the annual planning and budget maintenance process
• Establishes goals for the practice and staff and leads the team to achieve goals
• Creates the hospital appointment schedule and manages labor costs to budget

Operations

• Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance
• Develops and leads the team in executing an efficient flow of operations including optimizing appointment scheduling to drive revenue
• Performs quality checks and reviews of client files
• Monitors computer systems and works with IT Support to resolve technical systems/equipment issues
• Facilitates a smooth, productive, consistent client schedule, including managing the DVM schedule and relief where needed

People Management

• Addresses staffing needs including hiring, terminating, training, reviewing, and disciplining of staff
• Implements performance-based incentive and rewards and recognition programs
• Manages staff, creates an inclusive environment
• Manages time reporting for payroll, holiday pay and paid time off for all staff, including DVMs
• Manages hospital team schedule

Client Service

• Demonstrates and reinforces the highest level of client service and patient care
• Resolves client issues and escalations, and oversees client follow-up communication
• Drives client visits through strategic client communication and local marketing efforts (i.e. Community)

Financial

• Ensures payroll is accurately completed and submitted for all hospital staff
• Manages accounts receivable and cash on hand, including performing invoice audit reviews
• Controls facility and administrative costs
• Performs other duties essential to the performance of the hospital as assigned
• Drives revenue through care

Inventory

• Manages hospital inventory including managing COGS
• Performs pricing analysis and ensures competitive and accurate pricing
• Establishes an inventory control system to assure adequate stocks of supplies are available with a regular ordering cadence
• Plans for periodic audits

Hospital Facility

• Develops a schedule for hospital maintenance; contracts for and supervises all maintenance activities to ensure that hospital medical standards are met.
• Assists in purchasing new/replacement medical and non-medical equipment.
• Supervises ordering and storage or medical and non-medical supplies.
• Maintains a facility visually appealing to clients and staff.
• Maintains legal compliance.

Qualifications

• Vet Tech Skills and/or Knowledge is preferred
• 3-5 years of experience in a managerial role, including customer service experience (veterinary experience is preferred)
• Experience in a hospital setting in positions of increased responsibility is a plus
• Veterinary Technician experience preferred

Knowledge and/or experience in the following areas:

• Multi-functional operations including budget and labor management
• Manage time and tasks appropriately and remain flexible with assigned duties
• Supervisory and leadership experience
• Reporting and data analysis
• Problem solving and resolution management skills
• Understanding of profit and loss statements
• Oral and written communication skills
• Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred/Vetspire is a bonus)
• Interpersonal skills with staff and clients, and works well in a team environment
• Customer service strategies and effective marketing techniques
• HR policies and protocol development
• Staff management including: coaching, developing, and motivating staff
• Conduct performance appraisals
• Delegate responsibility and achieve results with hospital team members
• Make decisions confidently and effectively
• Model a professional and courteous manner with staff and cl

We Offer Our Team

• Competitive Salary
• Medical Benefits (Health, Vision, Dental)
• Short & Long Term Disability
• Employee Assistance Program
• 401K + 4% Match
• CE Allowance
• Paid Time Off
• Pet Care Discount
• Paid Parental Leave

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