Supervisor, Veterinary Customer Services - 2nd Shift

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact .... If you have questions while submitting an application, please review these frequently asked questions. Current Employees and Students: If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process. Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following: Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required. Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. Job Title: Supervisor, Veterinary Customer Services - 2nd Shift Department: Veterinary Medical Center | Operations The College of Veterinary Medicine is searching for a Customer Services Manager to provide day-to-day management and oversight of the VMC Customer Services reception 2nd shift teams. The primary focus of this position is to ensure the proper scheduling of personnel and resources to effectively service the clients and patients in accessing care at the VMC. This is a working supervisor position who is not only responsible for the management and oversight of staffing, but also performs duties to ensure the efficient delivery of service to clients. Duties include but are not limited to: hiring, training, and managing staff; monitoring performance levels; evaluating and adjusting staffing needs and adjusting to meet business operations as necessary; addressing performance/staff behavior issues; responding to routine, complex and medical emergency situations in a professional manner; resolving routine problems and complex situations using appropriate medical terminology, office practices and procedures, and established customer service principles; maintaining safe and accurate money handling practices and abiding by all university privacy standards; and other duties as assigned. Hiring Range - $24.52 - $32.21 Additional Information: Exposure to animal dander and/or zoonotic diseases; standing for long periods of time. Location: Veterinary Medical Center (0299) Position Type: Regular Scheduled Hours: 40 Shift: Second Shift Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process. Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions. The university is an equal opportunity employer, including veterans and disability. Each day, Buckeyes across the state and around the world make a lasting impact. The Ohio State University sets the stage for academic achievement and innovation. It's where friendships are forged, tradition is brought to life and a better global community is built. Our mission is as clear today as it was 150 years ago: to illuminate a pathway to education, research and health care that creates vibrant futures. Faculty and staff build the incomparable Buckeye spirit through collaboration, a strong sense of community and an unwavering commitment to excellence. Our strength comes from our ability to bring out the best in people and learn from Buckeyes of all backgrounds, passions and talents. Ohio State is a dynamic community where opportunity thrives and individuals transform themselves and their world. Positions are available in countless fields and specialties. Ohio State is a top-20 public university, and its Ohio State Wexner Medical Center is one of America's leading academic health centers and recently ranked No. 4 on Forbes' list of best U.S. employers for diversity. Eligible Ohio State employees receive comprehensive benefits packages, including medical, dental and vision insurance, tuition assistance for employees and their dependents, and state or alternative retirement options with competitive employer contributions. Become a Buckeye and contribute to an incredible legacy that serves to guide our future and shape a better tomorrow.